ISO 9001 Customer Satisfaction and Feedback

ISO 9001 customer satisfaction is another core ISO 9001 principle and references to customer satisfaction can be found throughout the entire ISO 9001 standard. If we were to summarize the entire ISO 9001 standard into one fundamental element, it would have to be Customer Satisfaction.

And while satisfying customers means that we need to meet customer requirements with our products and services, we also need to go a step further to ensure that we satisfy customer expectations. This means that we may need to put forth some effort to determine and understand what those customer expectations are which is usually accomplished when determining requirements for products and services, or during product development activities. [Read more…]