ISO 9001 Improvement

What gets measured gets done, and in this case, improved. There is no way to know what aspect of your company that needs to be fixed or improved if you don’t first measure it. This means measuring the right things in the right way and reporting the results to those who can drive changes. As we continue with the EBS DIY ISO 9001 implementation series of articles, let’s dig in and take a look at the following ISO 9001 improvement clauses:

• 1.1 – Monitoring, Measurement, Analysis, & Evaluation (General)
• 1.3 – Analysis & Evaluation
• 10 – Improvement (General)
• 10.3 – Continual Improvement

Improvement is generally accomplished through the application of several other clauses starting at the highest-level business and quality objectives (ISO 9001-6.2), management system changes (ISO 9001-6.3), management review (ISO 9001-9.3), and corrective action (ISO 9001-10.2). [Read more…]