Leadership in ISO 9001
The ISO standard Leadership section (Clause 5.0) is all about the specific ISO 9001 leadership principles and requirements that your organization’s top management or leadership must fulfill. Some of the requirements spell out very tangible tasks and activities while others are a little more intangible. These include:
- General Leadership and Commitment,
- Customer Focus,
- Establishing and Communicating the Quality Policy,
- Organizational Roles, Responsibilities, and Authorities.
While some of the Leadership requirements are satisfied through other ISO 9001 requirements and processes, top management must still be knowledgeable about these requirements and the actions they must take to satisfy them. Every member of the leadership team should be able to intimately discuss each clause and demonstrate how they influence, impact, and satisfy each requirement and the associated management system processes and results. [Read more…]