The ISO 9001 Process Approach Principle
We spent the past couple of articles defining the ISO support processes (ISO 9001 Support Processes and Document Control and Change Management). Let’s take a step back and and explore the fundamentals of processes and the ISO 9001 process approach.
One of the seven ISO principles is the “Process Approach” and it, along with “Customer Focus”, are probably the two most emphasized principles within the ISO 9001 standard and associated guidance information. Given that a significant amount of the eCoach ISO 9001 Learning System tasks involve development, control, and management of business processes, it might be of value to take some time to explore the ISO 9001 Process Approach principle and its application in your management system and organization. [Read more…]